International deliveries take 8-9 working days.

As mentioned in the product descriptions, scarves will take 2 business days to ship, and bags will take up to 7 business days.

All taxes and costs incurred in exchanges and returns belong to the customer.

Return and exchange shipping costs belong to the customer. 

Mosidar does not accept responsibility for items lost by mail during return or exchange. Shipping costs that may arise during returns and exchanges cannot be claimed from Mosidar.

Ownership & Risk

Ownership to the goods and risk of damage will pass to you when they are delivered to the delivery address you specify.

When will we receive the product I ordered?

Bank approval can be obtained instantly for your orders that you will place with a credit card, and your order can be taken to the preparation stage immediately. The payment you have deposited in your money made orders is monitored by checking our accounts at the beginning of each working day, and the orders that are paid are taken to the preparation stage. We send all information about the cargo stage to your e-mail address registered in our system. The products you buy are delivered to the cargo company to be delivered to you as soon as possible. After receiving the packages, the cargo companies deliver the packages to your address in the regions where delivery to the address is made, and to the relevant cargo branch in the regions where delivery to the address cannot be made, within a maximum of 9 working days depending on the region you are in.

How will I know that my order has been shipped?

When your orders that you have placed on our site are delivered to the cargo, the cargo shipment information about your order is automatically sent to your e-mail address registered in our system. In addition, when you log in to our site, you can view your orders in the My Account section and view the status of your order instantly.

Will I pay any fee when I receive my order?

There is absolutely no extra charge at the time of delivery. Please contact us if the cargo officer asks for any fee from you.

My order arrived defective, what should I do?

When your order is delivered to you by the courier, you must check the outer package for damage before receiving it and have a 'Damage Determination Report' prepared in case of any damage. Another issue you should pay attention to regarding the damage assessment report is the explanations given by the cargo officers in the report. For example, `There is no damage to the parcel. The product is damaged. Since a report like`` will be interpreted as the product was not damaged during transportation, it creates a problem during the exchange. For your damaged product, please warn the officer to keep a record with full and correct words.

(Ex: When the product arrived, it was checked and found to be damaged.)

In case of damage that you notice after receiving your order, you must immediately inform your cargo branch and request assistance in preparing the damage assessment report. If you cannot get the necessary assistance from the cargo branch, please inform us. As a result of having the cargo officer prepare the report and deliver the product to us, your exchange transactions will be completed quickly and you will be informed.

IMPORTANT: You must send your damaged product to us with the cargo company that delivered it to you.

My bill was not delivered with my order. What should I do ?

All of the orders delivered by courier are delivered to the courier company according to the invoice and with an invoice. Our official invoices are an integral part of your shipped order. Your invoice is delivered to you in a transparent plastic pocket bag outside of the parcel containing your order. If, for any reason, the invoice in this pocket is not delivered to you by the cargo company, please remind the cargo officer and ask for it persistently. For the undeliverable invoice despite all your requests, please take a report and notify us. As soon as possible, the cargo company will find it or a stamped copy will be sent to you by us.

The product I received is not the product I ordered.

If you contact us regarding the replacement of the defective product, the replacement will be made immediately.

I have not received all the products in my order?

In cases where there is more than 1 product in your order, our shipments can be made in parts. The number of products must be the same as the number of products specified in the invoice that reaches you. A separate invoice is issued for each partial shipment.

If the products specified in the invoice are not included in the package, ask the cargo officer to keep a report and contact us.

What if no one can be found at the address at the time of delivery?

If the cargo officer cannot find anyone at the address, he leaves a "Cargo Notification Note" and returns the cargo to the branch. In this case, the cargo must be received from the branch within 3 days by the buyer.

Can I change the recipient name or address after placing an order?

If your order has not yet been shipped, you can change the recipient name or address. The cargo officer who will come to your address will make the delivery to the name you have given by checking the identity.

From which cities can I order?

You can order from anywhere in the world. We do not have any location restrictions. The deliveries of the products can only be made in the regions where the cargo company we work with is located. Since delivery cannot be made in regions where the cargo company we have a contract with does not have a branch, our customers may have to go to the cargo branch where the package can be delivered and receive the package by hand.